TurboTax Account Recovery

RECOVER YOUR ACCOUNT

Losing access to your TurboTax account can be frustrating, especially when you’re in the middle of preparing your taxes or checking your refund status. Luckily, TurboTax provides easy-to-follow steps to recover your account, whether you’ve forgotten your password, username, or encountered another login issue.

Why Do You Need to Recover Your Account?

There are several reasons why you may need to recover your TurboTax account. Some common reasons include the following:

  • Forgetting your username or password.
  • Being locked out of your account due to too many incorrect login attempts.
  • Needing to access your tax returns from previous years.
  • Wanting to update your account information or security settings.

Guide to Account Recovery

  • Start by visiting turbotax.ca/download.
  • On the homepage, click the “Sign In” button located at the top right corner.
  • If you can’t remember your password, click on “Forgot password?”. For username recovery, click on “Forgot user ID?”.
  • Provide the email address or phone number associated with your TurboTax account. This helps verify your identity.
  • TurboTax will send a recovery link or verification code to your registered email address or phone number. Check your inbox (including the spam folder) or text messages.
  • Click on the recovery link or enter the verification code received. Follow the on-screen instructions to reset your password or recover your username.
  • Choose a strong, unique password that combines letters, numbers, and special characters to enhance your account security.
  • Use your new password or recovered username to log in and regain access to your TurboTax account.

Tips for Preventing Account Lockout

To avoid getting locked out of your TurboTax account in the future, following are some tips to keep in mind:

  • Use a strong and unique password that meets TurboTax’s security requirements.
  • Make sure to update your account information and security settings regularly.
  • Avoid using public computers or public Wi-Fi to access your TurboTax account.
  • Keep your email address and phone number up to date so that TurboTax can contact you if there are any issues with your account.